The Medical Plan that has been provided to our missionaries is truly exceptional in many ways. It is our desire that you have easy access to all the information you need with respect to your medical coverage. Did you know there are several 24/7 resources in place to assist you when questions arise – including nights and weekends?

A considerable amount of information can be accessed online through MyIMG. If you have not yet set up your online account, you may do so at www.imglobal.com/member. Once you are logged in, you can:

• Submit and check the status of a claim
• Obtain certificate documents
• Retrieve an Explanation of Benefits (EOB)
• Initiate Precertification
• Request and/or print ID cards
• Search for physicians through their networks

If, after viewing your online account through MyIMG and you still have questions, your first point of personal contact should be through the information below. If you feel there hasn’t been a timely resolution to the problem, then contact the Medical Coordinator at the Mission Office for their assistance in escalating the issue.

For Questions About Claims or Benefits, contact IMG (24/7) by:

• Phone 317-316-8198
• Or Online at www.imglobal.com/member/login

For Pre-certification, contact IMG by:

            (If needed, Guarantees of Payment should be requested at the time of pre-certification)

• Phone 317-316-8198
• Or Email precertification@imglobal.com
• Or Online at www.imglobal.com/member/precertification

To Submit a Claim:

• Login to your MyIMG account and submit online (fastest turnaround)
• NEW Claim submissions can be emailed to newclaimsubmission@imglobal.com
• Additional Claim attachments (i.e. wire details, medical records, accident questionnaire, etc.) can be sent to missingclaiminformation@imglobal.com
• Please provide the fact that you are on either a BBFI Plan or WIN Plan: MPI0000157544

Other claim inquires (i.e. status, question, payment, etc.) can be emailed to IMGGroupClaims@imglobal.com.

For an International Medical Evacuation Emergency, contact IMG Global Response (24/7) at:

• Phone 317-927-6852 (you may want to use the Secure Group Identifier of #7426)
• Email ihtassistance@imglobal.com

For claims regarding International Medical Evacuation Emergency, email ihtclaims@imglobal.com.

Most of the above information can be found on your IMG insurance card, but in the event that you do not have your card in hand, you can also access it by logging into https://mytoolbox.world/reports.aspx and viewing the Medical folder.

One final important note: MD Virtual Care also offers 24/7 medical assistance. Call 1-866-662-3879 or MDVirtualCare.com. MD Virtual Care is not a part of your IMG insurance but it will give you 24/7 access to medical providers.